Policies

Welcome

Lampwork and metals excite and fascinate me. I am mesmerized by the flame and how it transforms an everyday medium, glass, into works of art and beauty. The glass I use is sourced from all over the world. Growing up in Africa, influences my style and helps set my work apart.

Sterling Silver as well as Fine Silver and metal clays in Steel, Bronze, Brass and Copper are also used on some pieces.

All my art is handmade by me in my Californian Studio. Please stop by my website and take a look around www.nohline.com Also feel free to follow updates on my blog from the web page. Thank you for visiting my store.

Payment

Paypal only is accepted in this store.

CALIFORNIA RESIDENTS will be charged Sales Tax on all purchases. An invoice will be submitted for full payment as taxes vary by county. If you pay prior to receiving a tax invoice, an additional invoice will be submitted for payment prior to shipping.

INTERNATIONAL BUYERS. If your country charges a Value Added Tax (VAT) on imported goods, these charges are the Buyers responsibility to pay. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs and fees levied by the destination country for the pruchage. All charges for customs clearance will be borne by the Buyer/Recipient. Customs policies vary widely from country to country; you should contact your local customs office for detailed information. Customs clearance produres can cause delays in delivery outside of our control.

Shipping

All items ship First Class Mail via USPS with Delivery Confirmation. All packages ship within 3 business days of receipt of payment unless otherwise noted. All international shipments require customs forms which are required to completed truthfully, with full invoice value and contents noted on the form. Customs and excise taxes are based on the laws of the Buyers country and Seller is not responsible for same. Seller will NOT label a U.S. Customs Form as "gift". International Buyers must allow seven (7) weeks for delivery.

Priority, Express Mail and Insurance are available at additional cost, upon request.

Gift boxes are available free of charge, however may require additional shipping charges. Please request information at time of order.

Refunds and Exchanges

I want all of my customers to be completely satisfied with their purchases. If you are not happy, please contact me immeidiately and perhaps we can work something out to your satisfaction. If not, items can be returned, no questions asked, for a full refund, excluding shipping, within 14 days of purchase.

Additional Policies and FAQs

I do accept custom orders. Please contact me for more information, so that we can discuss your requirements.